Pool Cover(s), Pool Roller(s), Pool Heater(s), Selected S.R Smith products, Filtration media (glass & sand), PCB Control board(s) and mineral salts are not eligible for return, unless standard warranty policies apply.If you are returning an order that is outside of the 60 day returns window, please contact us with your order details.Any initial shipping costs are not refunded.Your return will then be processed within 10 business days of being delivered at Mr Pool Man. From there, providing you use our Returns Centre, your return is fully tracked on its way back to us.Made an incorrect purchase? No problem, all orders that were incorrectly purchased or “change of mind” will simply incur a small $10 return shipping label fee that will be deducted from your refund, as this is what it costs to get your order back to us.

Estimated delivery time for New Zealand orders is 3 - 7 Days. New Zealand Shipping - Cost calculated at checkout.

International Shipping - International Shipping (rest of the world) - Cost calculated at checkout, Estimated delivery time for international orders is 5 - 15 business days. Items marked as 'Bulky & Oversized' will incur a shipping charge at checkout calculated by your location. Please note that if there are additional charges for re-delivery etc this will be the responsibility of the customer. This is the customers responsibility entirely, and if delivery cannot be made to the address due to accessibility or unload reasons, it will be taken back to the depot for pick up from the customer or possible re-delivery.

Metro WA, SA, NT & TAS - 2 - 3 Business daysīulky and Oversized Shipping - Orders that are obviously large, heavy and bulky will be sent on a pallet, and may require a forklift to unload, OR if a forklift is not available, hand unload will be required.

Metro NSW, VIC, QLD - 1 - 2 business days.

Standard Shipping – FREE standard shipping Australia wide on orders over $25Įxpress Shipping - From $9.95 - Cost calculated at checkout

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